Local Service You Can Trust

Contact Our Experienced Representatives for Expert Guidance

If you have questions regarding your health insurance benefits contact us today for personal, friendly service.

Member Service

Phone: (417) 269-2959 or (800) 869-1093
Fax: (417) 269-2949

Payment Mailing Address

Cox HealthPlans
PO Box 74008496
Chicago, IL 60674-8496

Overnight Mailing Address

Bank of America Lockbox Services
Cox HealthPlans 8496
540 W. Madison, 4th Floor
Chicago, IL 60661

Payment by Phone

Phone: (866) 591-4269

NOTICE: Email is not considered a secure environment in which to transmit Protected Health Information (PHI) by the Health Insurance Portability and Accountability Act (HIPAA). Cox HealthPlans does not guarantee the privacy of any PHI sent via the Internet and will not reply via email. If you choose to send PHI via internet email you do so at your own risk. You may submit PHI through secure messaging by registering for the member on-line access to Benefit Portal. You may contact our Member Services department at 417-269-2959 or 800-869-1093.

PHI Includes: Name Geographic Location Date(s) Phone & Fax Numbers Email Addresses Social Security Numbers Any unique identifying number (Member #), characteristic, or code Beneficiary Information Medical and Billing Records